Comms Trader has carried out a review of our TelcoSwitch CallSwitch cloud unified communications system and the verdict is in.
‘Revolutionary’ is one of those marketing buzzwords that gets overused. Is CallSwitch a revolutionary product in the UC market? Show me a similar UCaaS product that is. The Cloud has gone mainstream, that particular revolution has passed. CallSwitch is, however, a very good cloud PBX platform, offering excellent value if you are looking for a contact centre solution which will integrate easily with your CRM.
Then again, perhaps it is unfair to weigh up CallSwitch in isolation from the rest of the TelcoSwitch stable when judging its disruptive credentials. Because when you look at the overall business model, TelcoSwitch is doing something pretty innovative. Going back to the point about IaaS, TelcoSwitch is doing much more than just selling software applications. Instead, it offers a complete wholesale telecoms platform, supporting not just a cloud VoIP service, but mobile, broadband and SIP trunk networks as well.
In taking all of these together, TelcoSwitch really does offer something different. As they put it themselves – one supplier, one bill, one service, for all business comms needs. Now that is enough to shake up the market.