Microsoft Teams has seen huge growth during the pandemic. With figures suggesting there are 115 million daily active users, it is certainly a phenomenal year for the application. But for those looking to move their phone systems to the popular app, here are some of the considerations to be aware of.
Before you switch, think about how you need the system to work. Microsoft Teams is definitely not feature rich, compared to our Cloud solution for example. It should really only be considered if you need a straightforward dial tone and voicemail. Do more research before signing up if your business needs groups, reporting functionality etc.
Don’t forget the extra licence fee cost for calls. There is an annual charge per user on top of the normal fees.
Customers often get caught out with the extra charges calling UK mobiles. If you do make a high volume of calls, a monthly fixed plan will save you money.
Customers can also choose a direct routing service, which is great for the short term. However, make sure you communicate with your provider or have the right skill set before implementing this to make sure there is no disruption to your service. For further information view an earlier blog by clicking here: https://ghmcommunications.com/2020/08/19/introducing-our-ms-teams-direct-routing/