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Why Switch to Cloud Telephony?

Posted by: Jo Love
Category: Business Phone System, Hosted Phone System, Tips and advice

With the rise in home working and the future switch off for ISDN & Analogue Lines in 2025, there is no wonder businesses of all sizes are switching to Cloud Telephony. Here are some of the top benefits:

Flexibility

We offer a market-leading cloud telephony platform, enabling employees to communicate and collaborate however they wish, on any device, and from wherever they are working. It is available for desktop (Windows and Mac OS) and mobile (iOS and Android), delivering a host of communication and collaboration features within a single, intuitive pane.

Network Resilience

The platform runs from multiple, geographically redundant UK data centres. The primary data centre is London Volta, offering industry-leading resilience for connectivity, power, and cooling, and is a co-location centre of choice in the heart of the city.

Contact Centre Management

The contact centre platform enables businesses to deliver an exceptional service to their customers, enhance agent productivity and empower supervisors with visibility. Key features of the solution include intelligent call queues, supervisory management, call monitoring, wallboards, hot desking, mobile calls, and compliant call recording.

Integration

GHM can offer full contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger.

The solution also integrates with Microsoft Teams, offering a cost-effective and resilient solution for voice in a Microsoft world.

No Upfront Costs

Cloud Telephony is an attractive option for many businesses as there is no initial outlay, with simple installation and a fixed monthly cost. GHM also provide full support, including training and number porting.

GHM have learned a lot through the pandemic, successfully remotely installing for over 1000 users in Oxfordshire and further afield. See one of our most recent installs here.

For further information visit https://ghmcommunications.com/Services/cloud-telephony/ or call us on 01865 367111.