"The service and speed of response from everyone is exceptional. Issues are picked up quickly which is so important to us as it is rare that things can wait very long here! All your staff are friendly, from the people who answer the phone and triage the calls to those who have the technical expertise to solve the problem.
"I know I have told you previously how great Ruann is and we know that he will not give up until he has a solution to something so I have to confess that I had a little heartsink the other day when I received an Out of Office from Ruann having emailed an urgent issue to support@ and cc’d him in. However, within a few minutes Simon was on the phone sorting the problem."
"I just wanted to say thank you for a great service on the phones. Brad's been brilliant and the training was great. The time your team have spent on site to ensure a smooth transition has been top class. In comparison to our previous supplier’s handover, your team have been head and shoulders above them, not to mention the system installed is so much better and more user friendly."
"Any time I speak to you guys at GHM be it via phone or email I am always met with the most helpful, friendly, and knowledgeable individuals. I would like to specifically shout out Keirra in your support team as well, she is a star! She has the patience of a saint, can never do enough to help and never makes me feel like I am asking a silly question even when I might be asking a silly question."
"Like always we found GHM very helpful and professional, and it was not long before they came up with a system that not only met our expectations, but also our price bracket. We agreed to go with their suggestion and within no time at all, GHM had the system installed and up and running. The installation was very smooth and as a business we had nothing to worry about as GHM dealt with everything from start to finish. We are very happy with the new system and how simple to was to switch over.”
We are finding the desktop app beneficial and user friendly. The features we particularly like are seeing instantly which staff members are available and being able to transfer calls from PC to mobile when leaving the office. Not having handsets on the desk is a great advantage meaning less clutter and wires. The initial training was clear and informative too.
"GHM’s on-boarding process was efficient and relatively seamless. We have been able to maintain contact with their support team via the online portal which means any queries are swiftly resolved. As such we have been very impressed and would happily recommend GHM to other businesses looking for a flexible but trustworthy system."
“With three office locations, a highly mobile workforce and some particularly demanding clients, we need a fully functioning phone service which will allow us to make and take calls on the move and pick up messages without delay. Being on call for emergency work 24 hours a day also means that we need our system to be able to schedule calls through to the correct recipient, depending who is on call at any given time. The system GHM moved us onto allows us to make changes to the incoming call schedules online. This flexibility has led to a significant drop in the number of client calls lost and the system has allowed our team to continue working and making calls whether they are in the office, working from home or at court."
"Working with Neil and the team at GHM is a breath of fresh air, they have looked after our telecom needs now for many years including 2 installations which went like clockwork. How many businesses can say that? Also, to know that they are just a phone call away when we do need them, and you can speak to someone quickly who can resolve issues is complete peace of mind. I know my business is in good hands with GHM alongside us."
The telephone system has improved efficiency and will provide more cost reductions when IP technologies are taken up in the near future.
GHM took on board our issues and have made excellent recommendations.
