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IT Helpdesk & Support

FLEXIBLE WAYS TO MANAGE YOUR IT SERVICES

GHM offers comprehensive IT Helpdesk & Support services to help your business run smoothly and efficiently. We understand that technology plays a crucial role in the success of any business, and our goal is to ensure that your technology is always working to its full potential. Our IT Helpdesk & Support services can save your business money in several ways.

First, we provide a diverse range of expertise for a fixed monthly cost, which means you don’t have to worry about the fluctuating costs associated with hiring in-house IT staff. Additionally, we offer competitive pricing for new technology, so you can stay up-to-date without breaking the bank. Our flexible plans also allow you to roll over your IT Support hours, so you can get the help you need when you need it.

At GHM, we take a proactive approach to IT Helpdesk & Support, which means that we don’t just fix things when they break. Instead, we monitor your infrastructure and put tools in place to prevent problems before they occur. We work closely with our clients to understand their specific needs and develop customised solutions that will help them achieve their goals. This approach minimises downtime and keeps your business running smoothly.

GHM’s IT Helpdesk & Support services provide your business with the peace of mind that comes with knowing that your technology is in good hands, so you can focus on what you do best.

  • Includes site visits if required – if we cannot resolve the issue remotely, we will come to site inclusive of the support
  • Dedicated GHM Account Manager, whose role is to review your setup and make recommendations, while you focus on growing your business
  • Monthly or quarterly business reviews including IT planning
  • Monthly security application patching
  • Unlimited end user support
  • Third party application and software support and management
  • Proactive monitoring
  • Includes site visits if required but chargeable at a per hour rate or out of hours rate.
  • Dedicated Account Manager, whose role is to review your setup and make recommendations, while you focus on growing your business
  • Quarterly business reviews including IT planning
  • Monthly security application patching
  • Unlimited end user support
  • Third party application and software support and management
  • Proactive monitoring.
  • Out of hours – business critical/emergencies only
    • Gold – 24×7
    • Silver – Mon – Fri + weekend office hours
    • Bronze – Mon-Fri
  • Block Hour Agreement enables our clients to avail of technical support service hours at a discounted rate in blocks of hours, in return for an upfront payment. This rate is considerably less than a standard technical service charge.
  • Under the agreement, time is accurately tracked through our professional service automation system.

DOWNLOAD OUR GUIDE  ‘HOW WE SUPPORT YOUR IT TEAM’

IT Helpdesk & Support

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