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Case study: Lightfoots

IMPLEMENTATION OF A CLOUD HOSTED SYSTEM

Lightfoots is a long-running business, providing a full range of legal services throughout offices in Berkshire, Buckinghamshire, and Oxfordshire. There are approximately 100 staff members. GHM have a long-standing relationship with the business and was delighted to be appointed to manage their Cloud-hosted system. With the unprecedented world of Covid-19, there was an urgent requirement for a flexible solution to combat the change in working.

The Solution

Following discussions and demonstrations, GHM proposed a fully hosted enterprise-grade solution. The solution provides users with the flexibility to work from anywhere while having access to the entire enterprise telephony suite.

The Product

The product is fully redundant and offers high industry customer satisfaction scores for the feature set and reliability. They include contact centre working and intelligent auto-attendant. While the easy-to-use conferencing, click to dial, and click to answer are seamless. The reporting tool is also included as a standard and will aid the business.

The Benefits

These are the main benefits Lightfoots are receiving from GHM: –

  • Quick and easy to set up call groups, ensuring the business continues to deliver excellent customer service.
  • Mobile phone applications.
  • Options to add additional users quickly.
  • FREE UK call package, including mobile 07 calls of up to 2000 minutes per month.
  • Professional auto attendant and voice mail is set-up for every user.
  • Continued support from GHM Support Desk. For fixing faults as well as assistance on setting up apps, reporting functions and call recording etc.

 

Customer Feedback

“Having once again approached GHM to help find a solution for our telephony needs, the team at GHM presented a hosted solution that gave us the flexibility that we needed to help us operate efficiently as a business. The logistics of any installation were going to be a challenge, especially with the addition of lockdown measures. However, utilising both our internal IT resource and technical resources from GHM and their installation team, the transition from an on premise solution to a hosted cloud platform was seamless. Once the migration was completed the team at GHM were on hand to help resolve issues and we would have no problem in recommending GHM as a trusted partner for any telephony requirements.”

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