GHM Communications > Cases > Care Homes & Healthcare > Case study: Helen & Douglas House
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Case study: Helen & Douglas House


Helen & Douglas House is a charity based in Oxford, providing hospice care for babies and children living in Oxfordshire and the surrounding counties. GHM was appointed to install and support a new cloud-hosted telephony system.

The Solution

The organisation needs effective around the clock communication for the support they provide families. Critical features included notifications for missed calls by email, a multi-layered auto-attendant and ring plans. GHM recommended a class-leading cloud telephony solution, offering full enterprise disaster recovery and business continuity-based reliability.

The Product

The cloud solution installed means no on-site hardware, just a single system across all locations with flexible ring groups, working efficiently together. There is a full auto-attendant and call queuing function. For any missed calls, voicemail recordings are emailed to the individual or team. There is also full call reporting – paramount for effective management. Staff have the option to use a desktop or mobile app. The solution also integrates with Microsoft Office 365, including Teams.

The Benefits

These are the main benefits Helen & Douglas House are receiving from GHM: –

  • A resilient system, quick and easy to set up call groups, ensuring the organisation can effectively work together.
  • Mobile phone applications –perfect for staff working remotely.
  • Options to add additional users quickly.
  • FREE UK call package, including mobile 07 calls of up to 2000 minutes per user per month.
  • Professional auto attendant and voice mail set up for every user.
  • Continued support from GHM Support Desk.

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