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Case study: Sheehan Group

IMPLEMENTATION OF A CLOUD HOSTED SYSTEM

The Sheehan Group are a family business set up over 40 years ago offering market-leading construction, recycling, and civil engineering services. They have been working with GHM for several years (in fact they were one of our very first customers!), and recently we replaced their on-premises system with a cloud-hosted telephony solution.

The Solution

The group run a busy office over two sites. GHM installed market-leading hosted telephony platforms, all delivered with a full suite of unified communication features. The solution is based on a price per user per month on a termed contract with no upfront capital costs. For Sheehan’s GHM provided handsets and set up fully compliant, cloud-based call recording and analytics, complete with secure data centre storage. The administration portal also enables managers to search and perform a wide range of duties from anywhere.

The Product

The cloud system features company auto attendant and voicemail for users/groups. The system can also program ‘ring groups’ and ‘hunt groups and diverts’ to ensure calls are not missed. As well as having the flexibility to hot desk or take calls on a mobile app. Voicemail is also set up for each user or groups, with (wave file) to email.

The Benefits

These are the main benefits Sheehan Group are receiving from GHM:

  • A resilient system, quick and easy to set up call groups, ensuring the organisation can effectively work together.
  • Mobile phone applications –perfect for staff working remotely.
  • Options to add additional users quickly.
  • FREE UK call package, including mobile 07 calls of up to 2000 minutes per user per month.
  • Professional auto attendant and voice mail set up for every user.
  • Continued support from GHM Support Desk.

 

When the time came to upgrade our system, I trusted the GHM team to look after our account and recommend the best system for our business needs. Aidan, Neil and The Team did not disappoint, the transition onto the new hosted system has been straightforward and stress free. I would happily recommend this system and GHM to other businesses.

Katie Sheehan

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