GHM Communications > Cases > Home Working > Case study: The Skincare Sanctuary Ltd.
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Case study: The Skincare Sanctuary Ltd.

IMPLEMENTATION OF A CLOUD HOSTED SYSTEM

The Skincare Sanctuary is a long-standing client of GHM and we were delighted to be appointed to install their new cloud-hosted telephony system. Their brand ‘The Beauty Room’ is the official distributor of Gatineau Skincare in the UK & Ireland, a revolutionary skincare solution beginning in Paris some 88 years ago. Our solution will enable the business to work remotely and collaborate efficiently, irrespective of the team members location. All existing numbers were ported across, meaning there is little disruption to staff & clients.

The Solution

Since the lockdown in March 2020, staff needed to divert numbers to voicemail or mobiles, which is not ideal. Their new cloud system ensures no more diverting is required, as each user has a desktop or mobile app (iOS & Android) installed, ensuring they can answer calls whether they are home, or office based. There is also visibility of each team member and extra useful features such as instant messaging and a conference bridge per user.

The Product

As with an on-premises system, the cloud system features company auto-attendant and voicemail for users/groups. The system can also program ‘ring groups’, e.g., calls being directed to the right person, ensuring the business manages call flows efficiently. Included as standard is a call management portal, while call recording is installed based on requirements.

The Benefits

These are the main benefits The Skincare Sanctuary are receiving from their new system: –

  • Quick and easy to set up call groups, ensuring the business continues to deliver excellent customer service.
  • Mobile phone applications –so that staff working remotely are easily contacted by customers and office-based staff.
  • Options to add additional users quickly.
  • FREE UK call package, including mobile 07 calls of up to 2000 minutes per month.
  • Professional auto attendant and voice mail is set-up for every user.
  • Continued support from GHM Support Desk, if they need assistance on setting up apps, reporting functions and call recording etc.

Customer Feedback

“We are finding the desk top app beneficial and user friendly.  The features we particularly like are seeing instantly which staff members are available and being able to transfer calls from PC to mobile when leaving the office.  Not having handsets on the desk is a great advantage meaning less clutter and wires.  Initial training with Keran was clear and informative and she answered all our questions on the day.”

Carly Foster, The Skincare Sanctuary

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