Even with the emergence of home working and the Analogue/ISDN switch off approaching (2025), there are businesses with legacy, on-premises telephone systems.
But why have some businesses not yet embraced cloud-hosted telephony and unified communications? Many fear the technical complexity, while others assume more features and capability equals more cost.
But unified communications can actually save businesses money, as well as deliver a return on investment.
What is UCaaS?
UCaaS – Unified Communications as a Service – is a cloud-based telecoms and collaboration solution combining voice, video, instant messaging, call recording, online meetings, screen sharing, and more through a single platform, accessible from mobile and desktop apps.
How it can deliver Return on Investment
Improved Customer Experience
~ Intelligent call routing and multi-level IVR, ensuring customers reach the right agent.
~ Call queues and hunt groups to maximise agent efficiency.
~ Integration into business CRMs to ensure agents have access to detailed customer information.
Ease of Communications
Being able to communicate and collaborate seamlessly via one system attracts a hugely positive ROI. Staff get work done quicker, easier and can achieve this from anywhere, which is more important now than ever before.
Reduced Costs
Moving to cloud-telephony means the only hardware to consider is whether users want to use a desk phone or headset (for those using the soft client on their laptop).
Added Resilience
According to a recent Frost & Sullivan study, 80% view increased uptime as a benefit of the cloud. 80% also saw freeing up IT as a significant advantage.
Improved Agility
UCaas is fast to deploy and delivers to a distributed workforce, accessed anywhere with an internet connection. You can add and remove users, meaning systems can adapt to any change.
Compliance
Businesses operating in financially regulated industries need to adhere to compliance practices such as PCI and MiFiD II. The cost of achieving compliance can be high, especially with not as flexible on-premises solutions. The hosted system ensure staff have access to information quickly.
GHM offers a market-leading UCaas platform, enabling employees to work from anywhere. For further information, contact us on 01865 367111.
