BT’s Public Switch Telephone Network (PSTN) will be switched off in December 2025. All copper based PSTN (or ISDN) lines will stop working after this date. To ensure uninterrupted service, every phone line and copper-based broadband must transit to a fibre-based broadband connection using Internet Protocol (IP).
Customers who have not yet moved their telephony to a voice-over IP (VoIP) service will need to give themselves plenty of time to switch over.
We want to make sure you’re ready for the changes. Some services relying on PSTN – such as CCTV, alarms, fax machines, EPOS terminals and retail payment terminals – may also be impacted.
Stop Sell on copper-based services from September 2023
Customers will no longer be able to order or add additions to existing copper-based services and BT Openreach has issued a complete Stop Sell on new PSTN and ISDN-based voice services, as well as most copper-based broadband, from September.
Our Free PSTN Check-up
We’re committed to providing customers with reliable and up-to-date services and are offering a free review to check whether you have any products or appliances that could be affected. And rest assured, we’ll support you throughout the transition to ensure a smooth experience.
If you would like us to check your PSTN status, please get in touch on 01865 367111 or [email protected].
