1st Line Defence is a UXO risk mitigation company. They make construction sites a safer place for Commercial, Governmental and Humanitarian organisations to develop and operate in. Founded in 2012, they now have a diverse workforce of over 150+ employees and have a global client base.
1st Line Defence already used a hosted VoIP telephone system and ethernet connectivity but were looking to switch and consolidate suppliers. GHM were recommended to 1st Line Defence and following a clear and transparent sales process, were selected to install the new systems.
GHM installed a new CallSwitch hosted telephony solution that delivers a powerful suite of unified communications features and enables employees to work from anywhere, on any device – for office and remote workers. GHM were happy for 1st Line Defence to re-use their existing handsets, creating savings and reducing environmental impact.
The ethernet connection delivers speeds of 200MB and gives 1st Line Defence uncontended access to their bandwidth, an ideal solution when resilient and high performing connectivity is business critical.
“The onboarding, installation and transition with GHM was really impressive and couldn’t have been smoother. Communication was great at all stages whether it was with the engineers, support desk or sales team.
“The engineer carrying out the installation onsite was so thorough – speaking to team members, configuring each handset once the system went live, ensuring there was no downtime (vital in our line of business) and staying until everything was checked and checked again. It was above and beyond in my opinion.
“The delivery of training to our team members was also impressive. In previous, similar situations I have just been given product sheets to share but GHM organised a series of simple 30 minute in-person training sessions to fit around the busy schedules of our diverse team. They answered any questions the team had and were really amiable.
“I wouldn’t hesitate to recommend GHM and look forward to continuing our relationship with them.”
Bernadette Menzies, Office Manager, 1st Line Defence