Testimonials
Hear from some of our customers
The onboarding, installation and transition with GHM was really impressive and couldn’t have been smoother. Communication was great at all stages.
I cannot recommend GHM enough. If anyone has any doubts about outsourcing – I would say, ‘work with GHM’. You will find yourself working with a team who exemplify 'what good looks like'. Thank you to the whole team at GHM – you are the best!
The team at GHM know us so well. They’re professional, patient and complete experts in everything they do. We’ve got the best hardware and support available from a local company that shares our own ethos and is a true business partner.
"We needed to move our outsourced IT operations to a more trustworthy, timely and reliable provider. We had lost faith in our old IT provider and we needed a company who could handle even the most minor IT issues quickly and effectively. Nothing too big or small. From the first call, I knew we would be in good hands with GHM. Our Account Manager Calum was easily approachable and cut through the jargon. GHM were able to offer a competitive quote and assure me of their response times through their SLA agreement - something that so far they have always lived up to. When the time came to transition over, GHM were extremely hands-on. The move was seamless and went without a hitch. Friendly, honest and reliable. We are more than happy with the service that is provided."
"The service and speed of response from everyone is exceptional. Issues are picked up quickly which is so important to us as it is rare that things can wait very long here! All your staff are friendly, from the people who answer the phone and triage the calls to those who have the technical expertise to solve the problem."
"I just wanted to say thank you for a great service on the phones. Brad's been brilliant and the training was great. The time your team have spent on site to ensure a smooth transition has been top class. In comparison to our previous supplier’s handover, your team have been head and shoulders above them, not to mention the system installed is so much better and more user friendly."
We are finding the desktop app beneficial and user friendly. The features we particularly like are seeing instantly which staff members are available and being able to transfer calls from PC to mobile when leaving the office. Not having handsets on the desk is a great advantage meaning less clutter and wires. The initial training was clear and informative too.
"GHM’s on-boarding process was efficient and relatively seamless. We have been able to maintain contact with their support team via the online portal which means any queries are swiftly resolved. As such we have been very impressed and would happily recommend GHM to other businesses looking for a flexible but trustworthy system."
“With three office locations, a highly mobile workforce and some particularly demanding clients, we need a fully functioning phone service which will allow us to make and take calls on the move and pick up messages without delay. Being on call for emergency work 24 hours a day also means that we need our system to be able to schedule calls through to the correct recipient, depending who is on call at any given time. The system GHM moved us onto allows us to make changes to the incoming call schedules online. This flexibility has led to a significant drop in the number of client calls lost and the system has allowed our team to continue working and making calls whether they are in the office, working from home or at court."
"Working with Neil and the team at GHM is a breath of fresh air, they have looked after our telecom needs now for many years including 2 installations which went like clockwork. How many businesses can say that? Also, to know that they are just a phone call away when we do need them, and you can speak to someone quickly who can resolve issues is complete peace of mind. I know my business is in good hands with GHM alongside us."
The telephone system has improved efficiency and will provide more cost reductions when IP technologies are taken up in the near future.
GHM took on board our issues and have made excellent recommendations.
We are now able to offer both our customers and employees a reliable, professional and easy to use system.
GHM have come up with the perfect telephone system for us. It was so simple and affordable to install and the results have been fantastic.
The system is extremely good value for money in that it will meet our needs for a good many years to come.
“It has been a pleasure dealing with GHM from start to finish. Logistically our install was challenging, as it coincided with us taking an additional office and migrating staff between our 3 offices. It was also our first step into the world of voice over internet. Impressively from the moment GHM promised something would be done, they would deliver; acting as a true partner to our business from day one and working with my teams to deliver the project on time and on budget. Thank you GHM!”
The solution installed by GHM Communications has delivered real tangible benefits to Wellers. We now have the ability to work from any location using a single sign on. We have the ability to quickly see any users’ availability at any time at any location. The solution integrates with our internal CRM system allowing staff to deal with clients more efficiently and book associated time to accounts. The savings and efficiencies have been significant.
The GHM solution was ideal for our needs and the implementation was very straight forward.
The new system provides us with great working flexibility, with the peace of mind that we could relocate seamlessly and easily expand the system.