New release of our CallSwitch Unified Communications

Our partners at CallSwitch have announced a new release (V6) of their unified communications solution.

Version 6 introduces new easy-to-use collaboration and productivity functionality, such as instant video conferencing, as well as powerful software integrations to make your telephony system into a real engine for growth.

The priority has been to develop a next-generation platform that uses new technologies to bring clear benefits to your organisation.

COMMUNICATOR APP – WITH VOICE & VIDEO CONFERENCING

Ever wanted your organisation to have its own video conferencing, instant messaging and internal voice platform? The new CallSwitch Communicator application is now available for Android, iOS, Windows and Mac for straightforward, flexible and powerful collaboration within your organisation.

The Communicator app delivers a ready-made collaboration tool, with easy-to-use voice and video conferencing, text chat, file sharing, unified presence and more. The CallSwitch Communicator application even automatically syncs data across devices and is completely integrated with the other elements of your CallSwitch solution.

CRM INTEGRATIONS

Turn your communications system and your Client database into one unified, powerful utility. CallSwitch V6 can integrate with your Microsoft and CRM environment in order to drive Sales, keep accurate records and manage productivity.

CONTACT CENTRE

Contact Centre functionality in V6 also takes a major leap forward with enhanced call statistics, reporting and flexible dashboarding. A multitude of new features for Agents and Managers alike: set up a dashboard on any device in seconds with enhanced reporting capabilities, set up and administer a ‘blended’ Contact Centre, all with Real Time implementation and control.

PLUS

>ENHANCED AUTHENTICATION / SECURITY FEATURES
>EASIER SET-UP FOR MUSIC ON HOLD
>GRAPHICAL USER INTERFACE FOR IVR TREE CONFIGURATION
>CENTRALISED PHONE BOOK AND CALL CAMPAIGN MANAGEMENT
>ENHANCED CALL ROUTING AND TEAM MANAGEMENT
>COMPREHENSIVE DIALLER FUNCTIONALITY