Storm Eunice is causing significant disruption and dangerous conditions across the UK. As a result, we are anticipating that there could be some disruption to our services and increased call volume.
Planning and installation works
Site appointments and/or associated work could be delayed in certain areas. We are working closely with suppliers to mitigate the impact of this and will communicate with you directly on any affected projects.
Service interruption/fault repairs
We are expecting to see an increase in damage and fault intake today and over the coming days, and we’ll be working hard along with our suppliers to bring end customers back into service as quickly as possible if this happens.
Contacting Support
We are experiencing an increase in call volumes. During this exceptional period we would request you email any faults to us in the first instance. Please email [email protected] to report a new fault.
If you need an update on an existing ticket, we would ask you to respond to the emails regarding the ticket (in your inbox), and we will contact you as soon as possible.