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drain technology telephone system oxfordshire

Case study: Drain Technology

IMPLEMENTATION OF A CLOUD HOSTED SYSTEM

Drain Technology is an independent family run business based in Oxford. They cover the south and central areas of the UK. Since starting with a single van attending local domestic blockages, the company has enjoyed significant growth, with most of the business now coming from construction, commercial and new housing market. GHM recommended a future-proof cloud-hosted system with compliant call recording, a critical requirement.

The Solution

GHM installs market-leading hosted telephony platforms, all delivered with a full suite of unified communication features. Call recording is set up as per the business’s requirements. For Drain Technology we set up fully compliant, cloud-based call recording and analytics, complete with secure data centre storage. The administration portal also enables managers to search and perform a wide range of duties from anywhere.

The Product

As with an on-premises system, the cloud system features company auto-attendant and voicemail for users/groups. The system can also program ‘ring groups’ and ‘night service’. As well as having the flexibility to hot desk or take calls on a mobile app. Voicemail is also set up for each user or groups, with (wave file) to email.

The Benefits

These are the main benefits Drain Technology are receiving from GHM: –

  • Quick and easy to set up call groups, ensuring the business continues to deliver excellent customer service.
  • Mobile phone applications –so that staff working remotely are easily contacted by customers and office-based staff.
  • Options to add additional users quickly.
  • FREE UK call package, including mobile 07 calls of up to 2000 minutes per user per month.
  • Professional auto attendant and voice mail is set-up for every user.
  • Continued support from GHM Support Desk, if they need assistance on setting up apps, reporting functions and call recording etc.

 

“Once I decided that as a business, we wanted to upgrade our phone system, giving us the ability to record calls but also have a more versatile system for my operations team, I spoke with GHM Communications to look at the best system that would suit our needs.

Like always we found GHM very helpful and professional, and it was not long before they came up with a system that not only met our expectations, but also our price bracket. We agreed to go with their suggestion and within no time at all, GHM had the system installed and up and running.

The installation was very smooth and as a business we had nothing to worry about as GHM dealt with everything from start to finish. We are very happy with the new system and how simple to was to switch over.”

Paul Ferrito, Managing Director

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