A good business telephone system should make communication and collaboration seamless. Here, we highlight some of the telephone system features that will ensure you work smarter and improve productivity:
Desktop & Mobile Apps
Does your business have a platform that enables employees to communicate and collaborate however they prefer, on any device and location – all by using one fixed telephone number? It can be iOS or Android on either desktop or mobile, with softphone, video, instant messaging, group conferencing, screen, and document sharing. The power really is in the hands of the user but without losing any professionalism – it’s a win win.
CRM Integration
The key to any Unified Communications Solution is integration with leading CRM platforms or Microsoft Teams. The option can offer both ‘click-to-dial and ‘Screen pop’ functionality. Click here to see a recent post on how your telephone system can benefit from integration.
Data Analytics
Do your reporting tools work as efficiently as they should? There are tools to track the usage and performance of customer-facing roles and usage. They can include wallboards – providing live call statistics, management reporting, and quick access to live or historical reports on the performance of individual agents.
Call Recording
Do you have fully compliant cloud-based call recording options? Crucial for industries that need to adhere to strict compliance requirements, such as MiFID II or PCI.
Although not a feature, reliability is key to productivity. Teams get disgruntled by downtime when they are unable to communicate and collaborate. Check the network resilience for connectivity to avoid quality issues and outages.
Our business cloud telephony provides all these features and more – you can find out more by calling 01865 367111.
